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You've got questions. We've got answers.
HOW DO I RENT ITEMS?
We're so happy you found items you like! Renting from us is pretty simple. Our prices are conveniently listed under each item. You can fill out the Contact Form and list the items in the comment section, or you can email us directly with a list of items. We'll get back to you with a quote outlining all costs. Quotes are valid for 2 weeks. To book your items, you'll sign the Rental Reservation Agreement and pay a non-refundable 50% deposit. The remaining 50% is due 30 days before your event. If you make the reservation less than 30 days before your event, the full amount is due when you sign the agreement.
WHEN SHOULD I BOOK MY RENTALS?
You should book your rentals as soon as possible. Items book quickly! We really recommend reaching out to us several months before your event.
HOW LONG IS THE RENTAL PERIOD?
The standard rental period is the day before the event to the day after the event. We also do same day deliveries and pickups. If you need a different arrangement, let us know! We'll do our best to make it happen for you.
IS THERE A RENTAL MINIMUM?
Nope! You can rent 2 items or an entire package. It's up to you.
DO YOU DELIVER?
We sure do! We have 2 delivery options:
All items are delivered to the event space at ground level inside the nearest loading area. The client is responsible for unpacking and repacking all items from totes and returning all items, including furniture, to the nearest loading area for pickup. This option doesn't include any setup/staging.
All items are delivered to the desired location within the event space, including upper floors. We'll unpack and repack all items from totes, and we'll setup/stage everything.
HOW IS DELIVERY CALCULATED?
Delivery fees are based on the size of the order, delivery location, and the delivery option selected.
WHERE DO YOU DELIVER TO?
We're based in DE, so we deliver to DE, PA, and MD, but we're willing to travel! If your event is further away, let us know, and we'll see what we can do!
WHAT IF I JUST WANT TO RENT A FEW THINGS. CAN I PICK THEM UP?
Sure can! We offer DIY Pickup for many of our items (some items aren't eligible). Pickups are available during our normal business hours (M-F, 9 a.m. to 5 p.m.). There are a few rules, though, to ensure the safety of our rentals.
all rentals must be picked up in an enclosed and secure vehicle (e.g. large SUV, truck with cap, trailer)
clients are responsible for loading, unloading, and securing items within their vehicle
clients are responsible for providing their own tarps, blankets, straps, etc.
WHAT IF I NEED TO MAKE CHANGES TO MY ORDER?
We'll try our best to accommodate changes when you let us know at least 7 days prior to the event date.
WHAT IF SOMETHING GETS BROKEN OR LOST AT MY EVENT?
It happens sometimes. In the event of damaged or lost items, your credit card will be charged the replacement cost of those items. We will definitely notify you before charging your card.
CAN RENTALS BE LEFT OUTSIDE OVERNIGHT?
Eeek, please don't! Our rentals are precious to us, so they can't be left outside overnight. They must be moved indoors to protect them from rain and morning dew. If our rentals are damaged by rain because they were left outside overnight, we'll have to charge you the replacement cost of the items.
I KNOW I WANT TO RENT THINGS, BUT I'M NOT SURE WHAT. CAN YOU HELP ME?
Of course! We can select items that fit the vibe and aesthetic of your event, and we'll work within your budget.
I'M LOOKING FOR SOMETHING BUT DON'T SEE IT ON YOUR SITE. CAN YOU HELP?
So, it's possible that we actually do have the thing you're looking for but just haven't added it to the site yet. It's worth reaching out to us to ask! It's also possible that we don't currently have that item but that doesn't me we can't get it for you! We're always on the hunt for new inventory so contact us and we'll see how we can help.
WILL YOU WORK WITH MY EVENT COORDINATOR?
Yes! We often work closely with event coordinators, event planners and venue coordinators to make sure your event is everything you want it to be. We can also recommend great event coordinators if you need one!
DO YOU HAVE INSURANCE?
We do. We're insured and happy to provide a COI (Certificate of Insurance).
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